Hello! I recently got an email from Shopify’s Legal email which has no reply. It stated this: Dear Account Owner, We have reviewed your account and determined that it is in violation of Shopify’s AUP. As a result, we are no longer able to host your store on the Shopify platform and your account h…

Hi, @akurozeh . Thanks for reaching out about this. I can understand how stressful this situation must be for you. To set the proper expectations with you, our Community Forums team do not have any access to accounts or support tickets from our end, due to privacy and security reasons. Account-spe…

i’ll let you know if they respond.. hopefully they do

I think it’s illegal for a payment processor to hold one’s money for more than 180 days if there are no chargebacks on any of the orders made. We can make contact, how do I send you my email / phone for us to have a conversation? I’m kinda worried as I shipped out these orders already and my money i…

Have you received your money yet?

I’ve ran into this problem just now! They shut me down so damn fast for no reason. At this point I just want my balance. My payout day was the 27th they shut me down and said I have to wait 180 days. Bitch I got bills to pay. Did you ever receive you money after the 180 days?

so let me ask this because the same thing happen to my account and nothing was doing fraudulent on my end I even sent everything they asked for and my account still wasn’t giving back this week now I wanna know what happens to my money ??? Because I need to know if I have to have everyone foul clai…

Bro this happened in October they holding my money until February. You have to wait a full 120 days if they decide to give your money back but your account is definitely going to shut down

Hey Kimi can you assist with this issue ? I’ve been emailing , I’ve contacted support countless of times .. I’ve even submitted everything they required even more .. how do we get in contact with someone regarding this ?? This must be figured out .. I’ve done nothing wrong .. I have proof of each p…

Did u have received the money after 120 days?

What's going to happen with my money on a terminated account?

Shopify Discussion

akurozeh August 25, 2023, 6:44am 3

I have done that, I haven’t heard back from them yet

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What's going to happen with my money on a terminated account?

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