What's happening with Klaviyo? Is it time for a different app?

Shopify Discussion

Topic summary

A user is experiencing technical issues with the Klaviyo app on their Shopify store running Dawn 2.0.6 theme.

Initial Problem:

  • The “notify me when available” button was set up successfully and worked initially
  • The app now fails to open properly (blank tabs or automatically closing)

Current Status:

  • The embedded code on product pages has stopped functioning
  • Unable to contact Klaviyo’s help center or submit messages to their community discussions

Browser Compatibility Issue:

  • The app only works in Safari
  • Does not function in Chrome

The user is seeking advice on whether this is a common issue and considering switching to an alternative app. The problem remains unresolved.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

What is wrong with Klaviyo ?

I installed it and set up a “notify me when available” button on my product pages. It worked perfectly.

But ever since, the app is impossible to open (new tab not loading and remaining blank OR simply snapping and closing automatically), the code is not working anymore on my product pages either. I cannot contact the help center, I cannot submit a message on Klaviyo’s community discussions.

Do you know what’s happening? Should I choose a different app?

Theme : Dawn 6.0.2

Thank you…

1 Like
2

It’s working on Safari only.

Is it common that it does not work on Chrome?

Thanks!