What's the best way to get real help online?

Payments + Shipping & Fulfilment

Topic summary

A user purchased goods from a merchant called Wenald through Shopify on March 9, 2024, but never received the items. The merchant’s website link is now inactive, raising concerns about a potential scam.

Support Response:

  • Shopify clarified they are a platform host, not the seller or shipper
  • Each business operates independently on the platform

Recommended Actions:

  • Contact the merchant directly first
  • If unable to reach the business, dispute the charge with the bank or credit card company to recover funds

Status: The issue remains unresolved, with the user directed to pursue a chargeback through their financial institution.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

Hi, can i get reel help, not from shopify help center?

I think i was tricked. I ordered goods from Wenald through shopify at 2024-03-09, but I did not received the goods. The link is no longer available, what should I do? Can somebody help me?

https://wenald.com/_t/c/A1020004-17BB2B7BF853EEF2-DDE291B6?l=AAB1om0QEJh4mJd4OkTwRG1GAs5Lk3f89IcyLpi1aaOkvy%252F2KzoxUDF7hcvJUQk3s06RG8acDbvb9OgBrVq89x%252B

thanks

2

Hey @ANALSUR .

Thanks for reaching out and bringing this to our attention.

As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. Since each business operates independently - it would be best to speak with the business that you made a purchase from. However, if you are unable to get into contact with the business, I would suggest speaking with your bank or credit card company about the situation. They will have processes aimed to retrieve your funds for the purchase.

Let us know if you have any questions.