What's the next step after order confirmation?

Payments + Shipping & Fulfilment
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Topic summary

A customer placed an order (#2793) for an ACEFAST M10 COLOR in Astral Black on February 13, 2024, from h4m.co.in and received a confirmation email. Despite attempts to contact the store, they have not received any response regarding delivery timing or tracking information.

Key concerns:

  • No communication from the merchant after order confirmation
  • Unclear delivery timeline or shipping status
  • Request for estimated delivery date and tracking details

Current status:

  • Order appears to have shipped based on a follow-up comment
  • Another user reports experiencing the same issue with lack of merchant communication
  • Question raised about how to report unresponsive merchants

The discussion remains open with users seeking guidance on next steps when merchants don’t respond after order confirmation.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

I have ordered from one of your store h4m.co.in recently. i have received my confirmation email and I tried contacting them and didn’t receive any response till now. I am writing this to inquire about the delivery timing for Order #2793, specifically for the ACEFAST M10 COLOR in Astral Black, which was confirmed on 13th February 2024.

Could you kindly provide an update on the expected delivery date for this order? Additionally, if possible, I would appreciate any tracking information or estimated delivery timeframe you can provide.

The link to order is this: https://shopify.com/68336976092/account/orders/5615055732956.

And this is confirmation email below :backhand_index_pointing_down:

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2

The order is shipped

3

Same thing happened to me…

How to report them…?