Hello - I’ve been really struggling finding clear information around the best way to handle an exchange with shopify, without having to purchase a third party app.
Everything I’ve found on their site points to using Shopify POS. That seems great, except we don’t have Shopify POS - we only sell online. It seems like you need an ipad and/or additional hardware to set it up and run it as well (which we don’t have). I know there’s thousands of other online-only businesses on Shopify. Yet, when I reach out to Shopify support, they seem to also have no idea.
Has anyone found an easy solution to this that’s free?
Thank you!
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Hi,
Here are a few options for handling exchanges on Shopify without using Shopify POS:
- Use the Shopify Refunds app. This app allows you to create a refund for an order and then send the customer a new order for the exchanged item. The app is free to use, but it does require a Shopify plan that includes the Refunds feature.
- Create a manual exchange order. You can manually create a new order for the exchanged item and then refund the customer for the original order. This option is free, but it can be more time-consuming than using a third-party app.
- Use a third-party app that specializes in exchanges. There are a number of third-party apps that can help you handle exchanges on Shopify. These apps typically offer a variety of features, such as the ability to track exchanges, generate exchange labels, and send exchange notifications to customers. Some of these apps are free to use, while others require a monthly subscription fee.
Here are some links to third-party apps that specialize in exchanges:
