What's the status of the Spacerails website?

Technical Q&A

Topic summary

Status of spacerails.com after an outage where the site showed a “will come back soon” message for several days.

  • A customer requested confirmation of the store’s status to finalize 13 videos that cite spacerails.com as the parts source (shared two YouTube examples).

  • Community staff explained they cannot disclose or confirm store-specific information (including whether it uses Shopify) due to privacy policies and limited access.

  • The customer clarified prior purchases and the need to update video sourcing if the store was closed.

  • Staff suggested contacting the store via past order confirmation emails and monitoring the thread for community input.

  • Resolution: The customer reported the website came back online and thanked the staff; staff noted they did not intervene.

  • Outcome: Issue resolved with the site returning; no cause for the downtime was provided. No further action required beyond optional direct contact with the store.

Summarized with AI on February 9. AI used: gpt-5.
1

Hi,

Please tell me what happened with the website spacerails.com.

Since several days ago the link says it will come back soon… is it true?

Any news about them?

Thanks a lot.

Eduardo.

2

Hi there, Eduardo.

We are not able to divulge such information over any business on the platform. We are not even able to confirm if they are using Shopify simply due to privacy terms and even if we wanted to, such store-specific information is not something that we have access over the Community.

Are you able to share more about why you are wanting such information from this store? Getting a better idea on what you are needing will make us understand your situation better so we can assist accordingly from there.

I am looking forward to hearing more from you.

3

Hi Daniel, thank you for the immediate responde.

I am a client of spacerails.com, have been buying items from them in the past.

I made several videos to post in Facebook wich stand spacerail.com as source of some parts. The statements are in videos´s thumbnails as well as in some scenes.

My concern to the issue is that if spacerails.com does not exist anymore I have to change the information in my videos adding another supplier prior to post them.

There are 13 videos, please see examples here:
https://www.youtube.com/watch?v=xSM5DG9yOBs
https://www.youtube.com/watch?v=Ez9r9qCxdyo

I wonder if you can help me. Thank you in advance,
Eduardo.

4

Thanks for that added information, @Dado19 . It’s definitely nice to see loyal customers for an online store.

With such matters, since we are not able to divulge specific information, we refer you to any email correspondences that you may have had with this store. You can try to look for old order confirmation emails which you can reply directly to inquire from the store and their team.

Feel free to keep checking on this thread as well. We have a great group of contributors who may have information regarding this store.

5

Daniel, good afternoon.

I do not know what you did but it seems like magic!
The website spacerails.com came to life again, thank you very, very much.

Case solved, very satisfied.

Best regards,
Eduardo.

6

Hey, Eduardo!

Glad to hear this has been resolved for you. I did not have anything to do with it but I’ll take your thanks anyways.

Please keep utilizing the Community for anything that you may need about the platform.

All the best!