When "appSubscriptionCancel" is used to cancel a subscription, are credits automatically issued?

Retired Boards Appdev Billing
1

We’re handling a case where we need to manually use Graphql, appSubscriptionCancel, to cancel a merchants subscription plan. My question is, when this request is called, will Shopify automatically issue merchants app credits like they do when a merchant downgrades to a cheaper paid tier?

Or, do we have to call appCreditCreate and issue credits directly after the subscription is canceled? Just looking to avoid double issuing credits.

2

Hi @PTP

When you can cancel the subscription the credit for the unused portion of the billing cycle will be applied to any new subscriptions, however if you would like you issue a refund, you would need to make an additional request.

Regards,

3

Hello! Is it possible to change that behavior? We would like to cancel a merchant’s subscription plan and not provide an app credit.