I run a prop and costume fabrication business which requires detailed measurements from clients. I currently have a handful of orders that were placed two to three years ago where I have not received any of the information I need to proceed. I’ve sent multiple emails with no response and in some cases even searched through costuming organizations and social media to see if I can locate them. It could be they were placed fraudulently and in one case I discovered the person had passed from covid.
Since I often purchase materials at order, simply doing a refund would end up in a substantial loss, and a couple of these are so old that it’s not even an option in the admin. Should I just leave these sitting in my queue indefinitely or is there a point where I can assume abandonment? I’m curious to hear your experiences and suggestions.