When click collect 'Hoodie' take to new page with all Hoodies not display the page below

Store Design

Topic summary

A user is experiencing navigation issues with their online store’s collection pages for hoodies, watches, and jewelry.

Current Problem:

  • Clicking on collection links doesn’t properly display the associated products
  • Products are active and correctly assigned to collections
  • When using a product grid, the collection banner at the top prevents users from seeing the loaded products below

Desired Outcome:

  • Users should immediately see all relevant products (e.g., all watches) when clicking a collection link

Status:

  • Another user has requested the store URL to provide assistance
  • Issue remains unresolved and awaiting further troubleshooting
Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I have 3 collections: hoodies, watches & Jewellery. Currently when you click on any of these they do not link to any products (I have all products active and assigned to the correct collection).

I want it so that you click Watches, and then you see all the watches. If I add the product grid, it still displays the collection banner at the top so people would not see the watches have now loaded below. I want it so you click watches and then you see all the watches.. please help!

1 Like
2

Hi @spacewebsite

Please share your store Url

Best,

Daisy