When creating a new account/ login shopify redirects to shopify.com/authentication

Shopify Discussion

Topic summary

A merchant is experiencing an issue where clicking the “Account” link redirects customers to shopify.com/authentication instead of keeping them on the store’s domain.

Problem details:

  • Switching login links to “Legacy” mode did not resolve the redirect issue
  • The merchant found another Shopify store (actandacre.com) that successfully keeps users on their own domain during login
  • An image was shared showing the redirect behavior

Current status:

  • The discussion remains open with one response requesting the store URL for troubleshooting
  • No solution has been provided yet
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

When a customer clicks on “Account”, they are redirected to the Shopify domain (e.g., shopify.com/authentication) instead of their store’s domain. I even changed the login links to “Legacy” but it is still redirecting to shopify.com. I stumbled upon a website (https://actandacre.com/) which uses shopify (Checked it by viewing the Page Source) but when I clicked on account, it didnt redirect to shopify.com instead it stayed within the domain (https://actandacre.com/account/login?return_url=%2Faccount).

How was the website able to do it? Please help me with the solution.

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2

Can you provide a link to your store?