When do you mark items as fulfilled?

Retired Boards Appdev Fulfillment Api
1

Hi,
I am curious to find out when are marking the items as fulfilled. Before moving to Shopify, we would mark them fulfilled once delivered. However, there was extra steps such as New Order, Awaiting Collection, Shipped, Delivered.

We use UPS a bit, so I was thinking, if I was to add the tracking number and mark the order as fulfilled. Not send notification to customer. Then would the customer receive the automatic updates when UPS updates tracking? I assume those updates would come the automated emails in Shopify.

Just as note, we do not buy the UPS labels via Shopify, we do it directly on our account.

2

Typically you mark the item fulfilled when it is shipped. Mark fulfilled + add tracking, then that triggers the shipping notification with a link to the tracking that the customer can open (and probably enable notifications if they wish).

If you are wanting to change notifications, or see what notifications get sent out by Shopify, go to Settings > notifications.