When I apply a discount coupon. Error couldn't be used with your existing discounts. I get an error

Hello, I have added a discount coupon to my store that is valid on all products, but it gives such an error when there is more than one product in the cart. Can you help me, I’m using the app, does this have anything to do with it?

@zerotwo , this looks like there’s an existing discount already applied and you’re getting this error when trying to add another discount code during checkout. Can you check if you’ve configured the 2 discounts to be combinable?

What I am trying to do is that people get the coupon after entering their e-mail information, and yes, there is a 2nd discount campaign, and I do this with the bundle application and it automatically applies the discount. What do you mean by combining two discounts? What I want to do is to automatically apply a discount in the cart after people buy 2 or more items. I also want them to enter their email and get an extra 10% off coupon.

Please excuse my English, I use a translation app.

No worries! If you want to combine 2 different discounts so both can apply to the cart, then you have to make sure you selected the right combinations when setting up the discount. Here’s a screenshot of the relevant section:

This is how my settings are normally. Can you check if something is wrong?

It looks like the option to combine with other products is missing in this configuration. Can you reach out to their app support to see if that’s the problem?

I tried to reach them but I didn’t get an answer, I think I will try a different way. Thank you for your help.