When I click on a product, it goes back to my homepage

Store Design
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Topic summary

A user switched Shopify themes and now experiences broken product links—some redirect to the homepage, others to 404 error pages. They shared a video demonstrating the issue.

Suggested troubleshooting steps:

  • Check if redirects are configured in the admin panel or theme code
  • Verify product and collection templates in Online Store > Themes > Customize

Current status:

  • The user is unfamiliar with setting up redirects or modifying code
  • One responder offered to investigate as a collaborator to help diagnose the problem
  • The issue remains unresolved and requires further technical assistance
Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

After switching themes, I am unable to reach product pages when I click on a product. Some go to my homepage and some go to “Page Not Found.” Please view this video and tell me how to fix it! Thank you in advance!

https://www.loom.com/share/5aa639c20496496096a29a61691a936b?sid=95704424-5522-4129-87ed-9bcad674742c

Here is my shop: https://ambersartfulcreations.shop/

2

https://ambersartfulcreations.shop/

3

Hello, @amberscreations

Have you set up redirection in the admin or added redirection in the code?

4

Hi @amberscreations

The issues may relate to your product or collection templates. Could you check if they are okay from Online Store > Themes > Customize?

5

I have no idea how to do anything in code or how to set up redirection.

6

I need to check your store. So if possible, can I act as a collaborator to help you figure it out？