Hi all,
I’m very confused. I am using the Brooklyn theme. I think my previous theme was the supply theme though I am not sure. Now, when you go to my website, www.PennsylvaniaParks.org, you will notice that my previous website pops up then quickly my new website is uploaded. You can tell because, on the original theme, the logo was on the left-hand side and now it’s in the center. Is it just on my computer or does everyone else see that too? If so, how do I fix that?
Thanks so much!
Hi there, @Justin34 !
I’m happy to look into this with you. When I click on your link https://www.pennsylvaniaparks.org/ I am seeing what you’re seeing (for a split second the logo is on the left side of the screen, and then it changes to a theme with the logo in the middle). I’ve actually never seen this before, so it’s definitely strange. We’ll try some troubleshooting here, and if we’re not able to get the issue resolved, I can provide you with the steps to get some assistance from our live Support team.
I would first recommend ensuring that you theme is up to date, as out of date themes can sometimes have bugs. If there is an update available for your theme, there will be a notification indicating this in the Themes section of your Shopify admin. If your theme is up to date and the issue persists, I recommend temporarily changing your theme, and then changing it back to the Brooklyn theme you’re currently using. You can do this by choosing a theme in your theme library and clicking Actions > Publish. Once that’s saved, you can go back to your Brooklyn theme by following the same steps of Actions > Publish.
If you try these steps out and are still running into the same issue, please let me know and I’d be happy to dig into this further with you. Just let me know!
Hi Greta,
I tried your suggestion but it didnt seem to work 
Not sure what is causing this.
Any assistance would be greatly appreciated.
Thanks!
Hi, @Justin34 !
Thank you for getting back to me and trying those troubleshooting steps out. In order to investigate this issue further, I think we would need to access your account to look at the settings/coding. I’m unable to provide account-specific support through the Community, but you can get in touch through the Help Center. Our live Support team is available 24/7 through callback, live chat, and email! If escalated support is needed, you will be connected to our Theme Team who are experts on our Shopify themes and will be able to determine the cause of the issue.
Please let me know if you have any more questions or if you need assistance with reaching out through the Help Center. Thank you again!