When I haven’t received payment from Shopify Payment for a year

Payments + Shipping & Fulfilment

Topic summary

A merchant reports not receiving approximately $30,000 in payments from Shopify Payments for nearly a year. The issue began in February 2024 when Shopify sent a payment review notice that went unnoticed due to infrequent email checking, resulting in suspended payments.

Current Status:

  • Merchant discovered the problem in December 2024
  • Help center customer service claims to have contacted the payment team
  • Two months have passed with no response from Shopify’s payment team
  • Merchant characterizes the situation as a “scam”

Similar Experience:
Another user shares a related incident involving a $221 flagged transaction. Despite the buyer offering to provide verification documents (ID, card, bank statement), the store was abruptly shut down for policy violations. The order was processed for fulfillment, but the merchant never received payment and lost store access, leaving both the customer and vendor in limbo.

Both cases remain unresolved with no clear path to payment recovery.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I encountered a very bad situation.
I received a payment review from Shopify in February 2024.

I missed it because I didn’t check my emails often. So for the next year, Shopify suspended my payment. And I knew nothing about it. In December 2024, I found that I had not received payment for a long time. I started trying to contact Shopify. So far, only the customer service of the HELP center comforted me and said that they had contacted the payment team. But 2 months have passed, and the payment team has not responded to any of my emails!

Scam, a scam from Shopify!

2

It’s as high as 30k US dollars. I wonder if Shopify can’t afford it?

3

I agree. I was just getting my first sale for $221.00. It was flagged as high risk.

The buyer came in my live chat and asked what was up. I told him. He said he would send his ID, Card and bank statement photos. As he said that I booted out of the shop app and my store was shut for violating a policy. They obviously captured the payment and they put the order through for fulfillment because I did not. Now they guy wants his stuff and the vendor wants paid but I did not get the

money and my store is banned from me.