When I open theme customization, an error is displayed. However, on the same store, other inactive themes’ customizations are working. I contacted Shopify, and they informed me that the error is on the theme’s side. When I reached out to the theme’s support, they told me it’s an issue on Shopify’s side. How can I resolve this?
Hi @vikrant234 It may be because you have recently changed in code so in the code there is a tag opening or closing missing so revert those changes that you did recently.
If I managed to help you then, don’t forget to Like it and Mark it as Solution!
Best Regards,
Rock Technolabs
Hi, @vikrant234 .
Welcome to the Shopify Community.
Thank you for sharing that screenshot for better visibility. As, @RockTechnolabs has mentioned, sometimes rolling back your theme code to an older date stamp can help you identify when issues have taken place or what the root of the issue is.
You mentioned that when clicking other themes within your Theme Library and opening the theme editor, you’re unable to replicate the error message above. Are you able to share what theme you’re currently using? Our Themes Team may be able to take a look and investigate. However, I’d like to gather context here first and guide you in the right direction.
I look forward to hearing back!