The window pops up asking me to add twp step authentication which I already have. If I click through and go through the process, I am still unable to change my bank account details. I am so frustrated not to be able to do something so simple
Hi @jenny39
If you are having issues changing your bank account details on file then I recommend connecting with our live chat support in our Help Center for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “contact support” to get started.
I would also recommend trying to clear your browser cache and cookies, make sure you are trying on a laptop/desktop and not your mobile device and enabling two step verification through your account settings. You can find that option in Settings > Users and Permissions > Click on the user name for Account Owner > View Account Settings.
We are having a similar issue. Shopify says our payouts have failed, but when I try to check / change our bank account information we get an error. I reported it to shopify support a week ago. They escalated the case but no one has responded at all. When I reach out to online support they say they can’t do anything we just have to wait and at some point they will help. Meanwhile they have all of our credit card sales and won’t do anything.