HELLO EVERYONE, WE want to know that shopify asked us from additional documents they put our payouts on hold when we submitted all documents they deactiavte our store under section 7. we want to know when they will release our funds? since we have handsome amount of funds in our shopify store. thank you everyone. store is in the UK
Topic summary
Main issue: A UK-based merchant had payouts placed on hold after Shopify requested additional documents; despite submitting them, the store was deactivated citing “Section 7.”
Current concern: The merchant has a significant amount of funds in their Shopify account and is asking when those funds will be released after deactivation.
Context details: “Section 7” is referenced as the reason for deactivation, but the post does not specify what that section entails or the exact policy terms. No timeline or next steps from Shopify are provided.
Status: No responses or outcomes yet. The question about payout release timing post-deactivation remains open and unresolved.