Issue: A consumer’s app indicates their order refund has been processed, but no funds have reached their bank account after more than 3 business days. They urgently need the money and are seeking an explanation for the delay.
Key request: They repeatedly ask for the ARN (Acquirer Reference Number) so their bank can trace the refund.
Support concerns: They report difficulty obtaining help and express strong frustration with the support experience.
Status/outcome: No confirmation of payout timing or trace details is provided in the discussion. The matter remains unresolved.
Next steps requested: Provide the ARN, clarify expected refund timelines, and assist coordination with the bank to verify the transaction.
Hi,
App already shows that refund is already processed on the order but I have not received any funds yet on my bank account. Why is it taking so long to get a refund it’s more than 3 business days already. I need my money back! I’ve been asking for the ARN so my bank can check. It’s so difficult to get support from you as well it is extremely frustrating!