I ordered buy2 get 1 offer 3 days ago but I didn’t receive any feedback or confirmation
Topic summary
A customer placed an order three days ago using a “buy 2 get 1” promotion but has received no confirmation or shipping updates.
Community Response:
- This is a public forum, so direct answers from the merchant are unlikely
- The customer should contact the store directly for order status
- If the store is unresponsive, they can report the issue to Shopify using the “Issue with an order” option
Recommended Actions:
- Verify the store’s legitimacy (check if it might be fake/scam)
- Use Shopify’s official reporting tool for merchant issues
The issue remains unresolved and requires direct merchant contact or escalation to Shopify support.
HI @Ha82
Welcome to the community. As you see this is a public forum so maybe you will not get answer you expected.
You could share maybe name of the store, link to that store so we could check if maybe that is a fake/scam store.
For the rest, you need to contact the store directly or Shopify on this link:
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant
and choose. “Issue with an order,” where you give more details.