I deactivated my Shopify account one month into paying for a year subscription. Since I am no longer using Shopify, when will they refund me for the 11 months that I did not use their service.
Thanks
Hi, @atozdesigns2011 !
Thank you for your post. To request a refund, you will need to get in touch with our live support team. I’m unable to provide account-specific support in the Shopify Community, but if you reach out through the Help Center, we can look into this for you. Please note that requests for refunds are reviewed by our team, and I can’t guarantee that one will be offered. When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (you should still be able to log in, even if your account has been closed) or select I don’t have an account if you’re unable to log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
Please let me know if you have any other questions!