Just a quick question about this – when tracking links come back from our 3PL (shipbob) to shopify using UPS MI, the tracking link it sends people to is UPS - but this doesn’t work.
It should send people to USPS. Is there a way to correct this?
Topic summary
Request for native support of UPS Mail Innovations (UPSMI) and Pandion as carriers, as orders currently display incorrect carriers in Shopify.
Latest update: Shopify staff acknowledged the gap and submitted a feature request to the development team; no timeline provided. UPSMI refers to UPS Mail Innovations. A screenshot of the carrier selection UI is attached.
Workarounds:
- For UPSMI: try selecting UPS as the carrier since UPSMI is part of UPS’s network.
- If that doesn’t work (including Pandion): choose “Other” and add a direct tracking URL for customers.
Related issue: A 3PL (ShipBob) sends UPSMI tracking links to UPS, which don’t work; they should route to USPS.
Guidance:
- If fulfilling manually, add a custom tracking link when entering tracking numbers.
- If using ShipBob’s app, contact the app developer via the app page to correct the link behavior.
Status: No resolution yet; feature support remains pending. Action items are to use the “Other” tracking workaround and to reach out to ShipBob for app-level fixes.