I frequently use Sidekick to resolve issues, and just as frequently uncover an underlying issue with Shopify. When I ask Sidekick to surface this issue to a development team / product owner, it tells me I have to do this separately within a Community forum. It would be far better for Sidekick to be able to do this – as a product owner/development team you’d then be able to reference the full discussion and see the pain points, and more effectively design the solution.
If Sidekick ever has an answer that’s unsatisfactory, you should click the thumbs down icon and add some context in the modal that pops up. We review these carefully and use that feedback to make the product better!
Thanks, I will do that in future – but to be clear, although sometimes Sidekick does give inaccurate information and I will hit the thumbs down in future, sometimes Sidekick is correct, but the discussion is about an issue/shortcoming in Shopify. I would like Sidekick to surface those issues for you too.