when will store credit be available for redemption via draft orders

Shopify Discussion
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Topic summary

A merchant reports that one-third of their sales occur through chat and are processed via draft orders. They are waiting for Shopify to enable store credit redemption within draft orders, which is currently not supported.

Current situation:

  • Store credit can now be issued for refunds (a recent improvement)
  • Store credit cannot yet be redeemed when customer service agents create draft orders
  • This limitation is blocking the merchant from fully adopting Shopify’s store credit system

Timeline & request:

  • The merchant waited approximately 6 months for the summer release, hoping this feature would be included
  • They are seeking either a timeline for when this functionality will be available or potential workarounds to use in the meantime
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hey there, a third of our sales come via chat (thus created via draft orders)

When will store credit be available to be used via draft orders by our CS agents. This is the only feature that is blocking us from using the store credit system, which we have been long awaiting for. That is really a bummer. Any workarounds? I was waiting anxiously for the summer release for almost 6 months hoping Shopify team would do something about it. The good thing is that they allowed a refund via store credit. We just need it to be available for draft orders!

Thanks!