one used to be able to call in and get quick answers to design issues> this feature appears to have completely disappeared. If you go to the help center they appear to be relying on other customers to answer questions on these forums which is totally unacceptable. Having spend 40 minutes searches there so called help pages not a single phone number to be found. Anyone have access to one??
Hello, @warburg622 .
Sophia here from Shopify. Welcome to the Shopify Community!
Phone support is still available via callback, along with live chat and email options in the Shopify Help Center. These are the steps you can follow to find the contact options:
- Go to help.shopify.com/en/questions (also found under Support > Contact Support if you’re on help.shopify.com)
- Select Log in if you have access to your account and aren’t logged in already (otherwise, you can select Continue without logging in)
- Enter the topic you need help with and click Search
- Scroll down to Get Support and click Continue
If the design issue you’re experiencing is with one of the free themes from Shopify, our team is happy to help. I absolutely understand if you’d prefer to discuss this over the phone, in which case you can follow the steps above to reach Shopify Support.
Otherwise, if you’re looking to make a design change, the Store Feedback and Shopify Design boards here in the community can be helpful not only to connect with other store owners, but with designers and developers as well. These boards can also be used to discuss paid themes, though our team can put you in touch with your theme developer if you purchased a theme from the Shopify Theme Store. More detail on support for free or paid themes can be found here: Support for themes.