Customer messages submitted via the store’s contact form are delivered to the shop’s Sender email address and are not shown in Shopify Admin by default. Replies should be sent from the received email. A Shopify help article was referenced to explain how the contact page/form works.
Several participants asked if there’s a centralized inbox inside Shopify to view all submissions, especially when emails are missed. No built-in location was identified in the thread, leaving this as an open question.
A concern was raised about potential spam: similar “you have a message” notifications may originate from unknown senders, and one participant advised reporting suspected scams.
An image/screenshot was included to illustrate the email notification, but no additional technical details or app integrations were provided. The discussion remains unresolved regarding an in-Shopify repository for contact form messages.
Hello! I receive emails saying that I have a message from a customer through a form I have on my shop (https://designmehair.nl/pages/contact). But I cannot
Thank you!
Anna
Hi @Anna65 ,
the messages submitted through the contact form on the contact page are sent to your store’s Sender email address (unless you use an app or any integration that would do differently).
This means that the message was sent to your email and now you can reply to the received email via your email. Learn more about the contact page/form in this helper article.
Hope this helps!
How do I see contact form messages on Shopify?
I know that all of the messages are sent directly to my mail. Sometimes I miss it and therefore I need a place where all of the submitted questions on the “contact us” are displayed.
Where do they live on Shopify? I have a customer saying he sent us six emails, we received one, where can I find the rest or check to see if he’s lying?
Thanks in advance.
Hi,
I just came on here to tell you that i think this may be a scam. I had a very similar message from an unknown email and it doesn’t show up in my messaging app so seems like this is spam. I would report this.
