Hey, @NorthernTravels .
Welcome to Shopify Community. My name is Olivia and I work here.
From what you described, it sounds like you successfully set-up email forwarding which is a separate free service we provide. Email forwarding is a service that lets you direct an email from your custom domain to an existing email account. If you buy a domain through Shopify, or transfer your domain to Shopify, then you can set up an unlimited number of forwarding email addresses for free.
For example, if your Shopify-managed domain is johns-apparel.com, then you can set up the forwarding email address info@johns-apparel.com.
Email hosting isn’t provided on Shopify, which means there is no inbox for you to access. If you want to send an email from your custom domain forwarding address, then you need to use a third-party email hosting service. Some popular options are:
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Zoho Mail provides email accounts for your custom domain
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Google Workspace connects to the Gmail platform with emails for your custom domain
Check out this doc for full instructions on setting this up and integrating with your Shopify account.
Note:
If you use another email hosting service (other than Zoho Mail or Google Workspace), then you can add an MX record to connect it to your domain by editing your DNS settings.
I trust this answers your question, but please connect with me if anything else comes up.
Warm regards,