Hello
i would like to inform you that i saw an advertisement on instagram regarding google smart watch and i have ordered an google smart watch which cost 499 but unfortunately i don’t receive an confirmation of my order since i ordered it.> so please tell me about this where is my order confirmation and also tell the order status. I have also attached an screenshot of my payment which i paid online> > thank you
Hi, @Ajay17 .
It sounds like you’re enquiring about an order you placed with an online store. How long has it been since you placed your order?
I’d like to clarify that Shopify is an ecommerce company that many businesses use to create their online store. We don’t run or manage the businesses themselves, which means that we don’t deal with the business’ orders on our end. Because of this, you’ll need to speak with the store directly for any issues regarding your order.
Have you tried contacting the store to see if they can help rectify the issues with your order?
If you’ve tried contacting the store without any success, you’ll need to get in touch with your bank or card provider. This is because most banks have built-in security measures to protect you as a buyer, so they will be able to provide you with the appropriate next steps. Keep in mind that most banks require that 30 days have passed since the date of your order placement, to give the store a reasonable amount of time to process the order on their end. More information about this can be found in this guide.
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Hello
Please tell
Me what would i do next for my convenience???
Where is my order?
Have you since received your order, @Ajay17 ?
If you’ve still not received your order at this stage, please follow the steps I listed in my initial reply of contacting your bank or card provider. They should be able to point you towards your next steps in regards to the funds you used to purchase the goods.
While we can’t confirm or deny if a store is utilizing our platform, you can also report the store via our Help Center here. The appropriate internal team will then investigate the store and take any actions, where necessary. Due to security and privacy reasons however, we aren’t able to provide you with the outcome of the investigation. So for your next steps regarding your funds, your best way forward is still to contact your bank or card provider, as previously explained.