Hi there–
What I found out from multiple Venmo and Shopify experts is that Venmo has
no human customer service so there is no way to get the question answered
since it is so specific.
I just dropped it and went forward with what I was doing at the time which
was to apply for the $10k Small Business Grant that Venmo was offering. And
that was a good process although I did not get it. Only 20 people were
awarded and they looked like very worthy businesses.
Now I am dealing with Shopify who - it appears - no longer has human
customer service. I’m having an issue where they keep saying my payment
method for my Shopify Basic plan is not going through and they are holding
my sales $$$ until it is resolved. My credit card company said that NO
ATTEMPT was made to charge my card from Shopify so now I need to talk with
a customer service rep and it is futile - they do not exist.
I’ve been on the Shopify platform for 8 years and until now I thought it
was brilliant. I could ALWAYS get through to a real person for the
occasional times I needed tech or other support. I think the company may
have been sold. Have you heard anything about a transfer of ownership?
Thanks for being in touch.
Sami Keats