Hi Fatima, I’m sorry, but I’m actually still looking for the answer myself. I’ve almost given up at this point and started looking for alternatives.
Topic summary
Core Issue:
Merchants struggle to enable Venmo as a visible payment option at Shopify checkout, despite seeing the logo displayed on their sites.
Technical Requirements:
- Venmo requires PayPal Express Checkout enabled (Venmo is a PayPal-owned service)
- Only available to US-based merchants
- Should appear as an “accelerated payment option” when properly configured
- Venmo account needs “online purchases” activated, but users cannot find this setting
Visibility Problems:
- When Venmo does appear, it’s hidden under “more” options in express checkout
- Works inconsistently across browsers (Safari vs Chrome) and devices (mobile vs desktop)
- Some users report “Processing error, try again later” messages
- Venmo doesn’t support subscription-based products
Support Challenges:
- Multiple users spent hours with Shopify, Venmo, and PayPal support without resolution
- Support representatives from all three companies reportedly couldn’t explain how to properly activate the feature
- One merchant noted that after subscriptions were added, the Venmo button disappeared
Current Status:
The discussion remains unresolved after 2+ years. Users continue seeking solutions, with occasional reports of Venmo working briefly before disappearing again. The consensus is this represents a persistent integration issue between Venmo/PayPal and Shopify.