Where can I find the Venmo payment option on Shopify?

Shopify Discussion

Topic summary

Core Issue:
Merchants struggle to enable Venmo as a visible payment option at Shopify checkout, despite seeing the logo displayed on their sites.

Technical Requirements:

  • Venmo requires PayPal Express Checkout enabled (Venmo is a PayPal-owned service)
  • Only available to US-based merchants
  • Should appear as an “accelerated payment option” when properly configured
  • Venmo account needs “online purchases” activated, but users cannot find this setting

Visibility Problems:

  • When Venmo does appear, it’s hidden under “more” options in express checkout
  • Works inconsistently across browsers (Safari vs Chrome) and devices (mobile vs desktop)
  • Some users report “Processing error, try again later” messages
  • Venmo doesn’t support subscription-based products

Support Challenges:

  • Multiple users spent hours with Shopify, Venmo, and PayPal support without resolution
  • Support representatives from all three companies reportedly couldn’t explain how to properly activate the feature
  • One merchant noted that after subscriptions were added, the Venmo button disappeared

Current Status:
The discussion remains unresolved after 2+ years. Users continue seeking solutions, with occasional reports of Venmo working briefly before disappearing again. The consensus is this represents a persistent integration issue between Venmo/PayPal and Shopify.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
3

My shop is located in Easthampton, MA, USA. I’ve been on Shopify for 8
years so yes–of course, PayPal is enabled as is express checkout option.

I spent an hour with Shopify tech yesterday and while they determined I
needed to “activate online purchases” in the Venmo app - specifically for
my customers to buy FROM my shop - we could find no option to do this.
Very frustrating.

Now I’m waiting for Venmo support to get back to me.
Thanks for any advice you have,
Sami