Hi June, I also have the same query but expecting a different solution.
I want to get the copies of all the confirmation mails plus any other invoice related mail sent to my customers for tax purpose here at my location.
Request you to let me know how can I get those.
Thanks
Topic summary
Shopify sends customer emails (like order confirmations) directly from the admin panel, not through the store owner’s personal email inbox. This is why these messages don’t appear in the owner’s “Sent” folder.
How to view sent emails:
- Navigate to Settings > Notifications to preview and test email templates
- Check individual order pages under the Timeline section, which logs all emails sent for that specific order
- Auto-generated emails (order confirmations, shipping notifications) can be viewed and copied from the Timeline
Current limitations:
- Shopify lacks a built-in “Outbox” or centralized sent email log in the admin panel
- Multiple users are requesting this feature for tax purposes, record-keeping, and customer service needs
- One-off custom emails sent to customers cannot be easily printed directly from the Timeline
Workaround: Store owners can copy email content from the Timeline into a Word document for printing or archiving purposes. The discussion remains open with users seeking a more comprehensive solution for tracking all outgoing communications.
1 Like