Main issue: A merchant reports customers have not received their products after 2–3 weeks.
Initial guidance: If the merchant fulfills orders themselves, they should use shipment tracking details and contact the carrier for status updates.
Clarification requested: Support asks whether the store uses Dropshipping, Print on Demand (POD), or self-fulfillment to determine where the delay might be occurring.
Next steps: Merchant should confirm their fulfillment model and share any tracking information so more specific help can be provided; if self-fulfilling, verify dispatch dates and follow up with the carrier.
Status: Unresolved and pending additional context from the merchant.
Hi, [email removed]3HillBoyz!
Thank you for reaching out here! Generally, if you’re shipping out your own products, you’ll be able to track this yourself with the tracking details you have and contacting the carrier you’re using! However, I’d like to gather context so I can better understand the situation here!
Are you using a Dropshipping supplier or perhaps the Print on Demand model? Otherwise, please adviese if you are shipping products out yourself!