Where do I translate a pop-up link label?

Store Design
, , , , , , , ,

Topic summary

A user is trying to translate a “Non-Refundable” pop-up link label on their Shopify product page into German. While their “Size Chart” pop-up translates correctly, the new pop-up label remains untranslated.

Suggested troubleshooting steps:

  • Check Shopify Theme Editor (Online Store > Themes > Edit Languages) and search for “Non-Refundable”
  • Review theme customization settings for product page or pop-up options
  • Inspect theme code files (product.liquid or popup.liquid snippets) for hardcoded text
  • Verify app settings if using a third-party pop-up management tool

Current status: Another user reports the translation appears to be working correctly when viewing the linked page, suggesting the issue may have resolved or is browser/cache-related.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

Where do I translate a pop-up link label?

The Size Chart I done in the past and is working fine (the one on the left) but the new Non-Refundable pop-up link label is not translated and I can’t find where to translate this field.

Can you help me?

Link to page: https://venga-store.com/de/collections/rave-outfits/products/silver-metallic-sequin-dress

miltokas_0-1735046202527.png
miltokas_0-1735046202527.png1540×750 175 KB

2

Hi @miltokas , To translate the “Non-Refundable” pop-up link label on your Shopify store, you can try these steps:

  1. Check the Shopify Theme Editor:

    • Go to Online Store > Themes > Actions > Edit Languages for your theme.
    • Search for “Non-Refundable” in the search bar at the top.
    • If it appears, change the text to the German translation (e.g., “Nicht erstattungsfähig”) and save.

  2. Check Theme Settings:

    • Go to Online Store > Themes and click Customize.
    • Look for settings for the product page or pop-ups.
    • See if the “Non-Refundable” text can be changed there.

  3. Check the Code:

    • Go to Online Store > Themes > Actions > Edit Code.
    • Open files like product.liquid or snippets/popup.liquid.
    • Search for “Non-Refundable” and replace it with the German text.

  4. App Settings:

    • If you’re using an app to manage pop-ups or labels, go to the app’s settings and look for the “Non-Refundable” text to translate.

If you’re unsure where to find this, start with Step 1. Let me know if you need more guidance!

3

It’s already translated

AsadMahmood_0-1735068597159.png
AsadMahmood_0-1735068597159.png1493×752 161 KB