My account was frozen and I had money in my savings . I received an email saying my balance account has been closed. However where is my
money that was on my balance saving account ? I had over 1,200.00 . Do I need to seek attorney?
Topic summary
Main issue: A merchant reports their account was frozen and they received an email stating their balance account was closed. They are trying to locate funds of over $1,200 that were in their balance savings and asked whether they need an attorney.
Latest update: A Shopify staff member asked whether the merchant has contacted live support or replied directly to the closure email. They reiterated that the Community forum cannot access account- or store-specific information and requested more context to assist.
Status and next steps: No details about the disposition of the funds or payout timeline have been provided in the thread. The only concrete action suggested is to contact live support and respond to the official email for account-specific guidance. The legal question is not addressed by staff. The discussion remains open with no resolution yet.
Hey @mjsboutique .
Thanks for reaching out.
Did you happen to speak with our live support about this situation? Or, attempt to respond to the email that you received informing you of this situation? We do not have any internal access to account or store-specific information from the Community forums. I am just trying to get a better understanding of the situation so we can assist you accordingly.
Looking forward to your response.