Hello , i have order two elektrische scooter model één zwart
by the name of my husband " zobayer dahdouhi" the order num is #1131 from 7 december but I still receive nothing intul now how can I do please if someone can help me
Hi there, @Dahdouhimen !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, we will do our best to assist you in this but to set clear expectations, Shopify is the platform the helps businesses run their stores but with regards to specific transactions such as sales/orders, we do not have access to these matters. That being said, in such matters, we always refer you to communicate with the store directly to inquire more about your order.
The order confirmation email is the best place to respond to this initially. If you have not received this, you can revisit their website to look for other ways to communicate with this store such as their social media profiles.
I have also attached our Order FAQ page for more information about this. Definitely let me know how this information works out for you.