Main issue: After enabling store-wide password protection, the password page showed but there was no field or option to enter the password.
Context and guidance: A responder noted Shopify’s password protection is at the store level (single password for the entire store) and suggested confirming the correct URL.
Troubleshooting observations: Another participant could see the password entry link in the top-right on the shared URL and attached a screenshot illustrating the login option. They suggested the owner might be logged in as admin, which the owner ruled out (they visited anonymously).
Resolution: PageFly support identified and repaired an essential file related to the password page. After the fix, the password entry option reappeared.
Outcome: Issue resolved; no further actions requested.
Takeaway: If the password prompt is missing, investigate theme/template or critical file corruption on the password page and restore the default/required file(s).
Hi @PicoPoco ,
This is Theodore from PageFly - Shopify Page Builder App.
Shopify offers password protection at the store level, not individual pages. This means that only one password exists for the entire store, and entering it should grant access to the entire store.
If you were sharing the password with others, make sure they are following the correct URL to access the store.
Best regards,
Theodore | PageFly