Where to place Tidio Live Chat box code in Dawn 2.3 theme?

Technical Q&A

Topic summary

Issue: How to place Tidio Live Chat code so it appears only on the “Contact Us” page in the Shopify Dawn 2.3 theme, without blocking the GDPR message (cookie consent notice) on mobile.

Context: The app was previously installed then removed because its chat box overlapped the GDPR banner on mobile. Tidio provided a line of code for page-specific placement, but the exact liquid file/location to insert it is unclear.

Actions: A helper requested the store URL to investigate. The site URL (https://banglezbazar.com) was provided, and the original poster followed up seeking guidance.

Status: No instructions or solution have been shared yet. Open questions: Which Dawn 2.3 liquid template or conditional logic should be used to load Tidio only on the Contact page, and how to ensure it doesn’t interfere with the GDPR banner. Discussion remains ongoing.

Summarized with AI on February 9. AI used: gpt-5.
1

Hey Shopify Community,

Got a quick question. I installed Tidio-Live Chat about a month ago and then had to uninstall it. I like the app, the only problems was the chat box was blocking my GDPR message at the bottom of the screen on mobile view. They gave me a line of code to install it to have it put on my Contact page, but… where to install it? I ask for the chat box to be on my “Contact Us” page instead. I know I would have to go in the liquid. theme somewhere. Would anyone know where to put the code using the Dawn 2.3 theme?

Thanks again,

Christina

1 Like
2

@Cheweetina

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

3

Hi KetanKuma,

Thanks for your reply, here is the my site’s URL: https://banglezbazar.com

4

Hi KetanKumar,

I’m following up about Tidio’s chat box placement.

Thanks!