I bought a jacket in this shop but is was never delivered. I can’t contact the shop. Where can I go with my complaint?
I ordered a jacket and paid for it. It was on sennyboutique.com and i think the Shopify client no. is 61588504798.
I can’t reach them and they don’t response on emails. How can I solve this?
At the moment the complete website is gone.
Hi, @Barclay99 .
Thank you for reaching out and posting your question to the Shopify Community.
I understand that you’ve placed an order online, but it was never delivered and you’re unable to contact the shop. You also mentioned that the website is no longer available.
Shopify is a website and shopping cart service that some Merchants use to run their online stores. We do not manage the shipping or sales of any stores. We don’t manage any of the day-to-day operations of any Merchants or operate on behalf of any Merchants.
If you have exhausted all avenues to contact and resolve your concerns with the seller directly, we recommend that you reach out to either your bank/credit card provider or PayPal depending on how you paid for your order.
This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps. Your bank/credit card provider or PayPal will truly be in the best position to help provide you with further options regarding your payment and possible refund options.
I’d like to emphasize that we absolutely do not condone any type of fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally at Shopify. We can use this information to investigate a store as needed. We will take a look into the stores’ activity and take action where appropriate.
For legal and privacy reasons we will not be able to share the results of this investigation with you. Another option, instead of filing a claim with your bank is to click the following link to Report an Issue. When filling out this report select Non-delivery of a product from the drop-down menu. Our team will take a look and proceed with an investigation if it is determined to be necessary.
For more information and the next steps when placing an order online, please visit our Online Order FAQ.