Which free live chat app is the best?

Topic summary

A user is seeking a free live chat application for their Shopify store, referencing a specific interface style shown in an attached image.

Recommended Free Options:

  • Shopify Inbox: Native Shopify app offering real-time customer chat functionality
  • Tidio Live Chat: Popular choice featuring automated chatbots, email integration, customizable widgets, multichannel support (email, Messenger), analytics, and unlimited messaging capabilities
  • Tawk.to Live Chat: Completely free solution with unlimited agents, visitor tracking, and offline messaging

All three apps integrate directly with Shopify stores and provide real-time customer engagement. Tidio receives particular emphasis for its user-friendly interface, automation features, and comprehensive analytics that help optimize customer service strategies. The discussion remains open with no final decision indicated by the original poster.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

Hi @PRETTYFRIDAYS
You can use this free app from Shopify

https://apps.shopify.com/inbox

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