Help us streamline and automate some our customer service. We are looking for an app that streamlines our various customer service channels including Facebook/Insta Messenger and email (if possible).
Other key functionality we are looking for:
Ability to use chatbot to respond to order tracking, order edits, order cancellations and general questions such as how much is your shipping.
Ability to manage customer service channels in one view.
App based for on the go customer service.
Not necessarily a live helpdesk that needs to have staff available live.
Check out Gorgias, Zendesk, Freshdesk, Re:amaze, and Tidio… all great Shopify-compatible AI chatbot apps for streamlined, multi-channel customer service.
We use Resolvebot for our AI customer service. Unfortunately it’s only for email customer service andcannot solve problems itself, but at least it automates a part of the customer service.
Hi Linzal, if you are looking for an AI tool that could work with your existing helpdesk software such as Gorgias- I suggest that you give a try to our app- Sigma AI.
We help you automate your customer support across all channels such as chat, email, and social media.
It’s super easy to get started on and can train on all your existing data from Gorgias and Shopify.
Would love to get on a call and discuss this further with you. Please let me know. www.sigmamind.ai
Hi DigiGems, Please let me know if you are interested in our AI tool- Sigma AI. We can automate all channels and our AI can get problems solve by itself too. Would love to get on a call and discuss this with you.
Thanks,
Ashish
Founder- Sigma AI www.sigmamind.ai
Thanks for reaching out to the community. This is MooseDesk - All-in-one Shopify Ticketing System App
If you are looking for an app that streamlines your customer service channels, MooseDesk might be a good choice for you. Here are some of the reasons why:
1. MooseDesk is currently allowing users to manage their tickets via email channels with different providers like Gmail, Outlook, Zoho, GoDaddy and Hostinger. On top of that, Live Chat and connections to social media platforms like Facebook or Instagram is coming in the next updates shortly.
2. All incoming messages will be converted to tickets and managed in one view.
In the upcoming updates, you will be able to set automatic responses to answers quick questions or track the order status.
These are only some of the most iconic features that MooseDesk is offering but more importantly, MooseDesk is currently FREE for all early birds with 24/7 dedicated support, which would help you answers all the questions and explain why MooseDesk is suitable for your business.
If you are interested, feel free to give MooseDesk a try and explore more awesome features that we can offer.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’. It would make my day!!
If you’re looking something lightweight where shopper can ask questions about the product they are currently viewing, I would recommend looking at Asklo AI. It’s very lightweight, but super powerful. It answers product questions in a very natural way and it’s multi-lignual. It also auto-generated FAQs so shoppers can get answers much faster.
Hi Linzal, The best AI chatbot app depends on your specific needs, such as the level of integration, customization, and the features you are looking for. Some of the important features you may consider are
Ensure the chatbot integrates well with you online shop
Strong focus on customer engagement and personalized shopping experiences.
A Chatbot that can handle complex customer inquiries and aftersales support
Built-in analytics to monitor chatbot performance.
You can check out our app, Carty that has all the above features and more
Chaterimo might be exactly what you’re looking for. For just $9/month, we streamline customer service across channelslike Messenger and Chat Widget while automating order tracking, store information, and FAQs such as shipping costs.
We also offer flexibility: choose ChatGPT, Claude, or Gemini models for tailored AI responses. Plus, our app integrates seamlessly with Shopify, keeping product data up to date and enabling 24/7 support—all managed in one view on desktop or mobile.
Feel free to try us with a 7-day free trial to see how we simplify your workflow!
Hi @linzal ! Absolutely! It sounds like you’re looking for a chatbot-driven customer service solution that consolidates multiple channels while automating common inquiries.
One app that could be a great fit is Chattly | Customer Chatbot AI. It’s designed to help Shopify merchants streamline and automate customer support across various platforms, including:
Messenger & Instagram Integration – Automates responses on Facebook and Instagram Messenger.
Order Tracking, Edits & Cancellations – Allows customers to check their order status, make changes, and request cancellations without human intervention.
Automated FAQ Handling – Answers common questions like shipping costs, return policies, and product details.
Multi-Channel Management – Consolidates customer inquiries into one dashboard for easier management.
Mobile-Friendly App – Lets you monitor and manage customer service on the go.
Unlike a traditional live helpdesk, Chattly enables businesses to automate responses, reducing the need for live agents while keeping customer interactions seamless.
You can find it on the Shopify App Store and test it out to see if it meets your needs. Let me know if you have any questions!
You can try AutoAgent – a plug-and-play AI chatbot that handles order tracking, edits, cancellations, FAQs, and works across Messenger, email, and more.
It’s app-based, customizable, product recommendationhttps://youtu.be/DV45bFfIhrI?si=sqQHCWcomiwB0sSN
and doesn’t require live staff to function.
Check it out here: https://autoagent.co.in/
Honestly, it really depends on what you’re looking for. Some AI chatbot apps can feel a bit too robotic, so it’s worth trying one that balances automation with a human touch. Chatway is actually a solid option right now because it makes real-time chatting super easy for both you and your customers, and the cool thing is they’re already working on rolling out AI chatbot features soon. That way, you get something that’s reliable today, but also future-ready if you want to lean more into automation later.
Yes, what you’re looking for does exist. For handling Messenger, email, website chat, and basic order tasks, the key features to look for are:
• Unified inbox for FB/Instagram messages, emails, and chat
• Chatbot automation for order tracking, edits, cancellations, and common questions
• Mobile-friendly or app-based management
• Not dependent on live agents being online
AIDE by Steps AI is one option that covers this well. It can automate the repetitive order requests, answer general questions, and centralize conversations so everything is managed in one place without needing a full helpdesk setup.
In addition to previous apps, I recommend trying Elfsight’s AI Chatbot. It is not only easy to embed in Shopify, but easy to train as well. We allow several ways to build the knowledge base of your AI assistant. Feel free to ask questions if you need more information.
Definitely. There are customer service bots that can handle replies for tracking packages, changing orders, cancellations, and general inquiries. Some of the services like Zendesk, MirrorFly AI Chatbot, Freshdesk and other AI chat solution provide a single inbox for multiple social channels. Many of them also have mobile apps so you can manage support without needing live staff.
