Hey,
Which ticket system/customer support system uses the official Shopify support?
Hi there @YnkSch !
If you’re looking to get account support for your Shopify store, you can reach out here via our Help Centre to access your support options.
We wouldn’t be able to share info on the support software used here at Shopify, for reasons of privacy and security.
Are you looking for a way to provide support for your own store?
Let me know as much as you can about your business and what we can do to help you with it here!
Shopify uses Zendesk, it’s not really a secret since there is a dedicated page for that on Zendesk.
Zendesk is a bit on the expensive side, but if you employ full-time support staff, I can highly recommend it. It integrates nicely with Shopify and it is a big time saver.