While transferring the money my money has been transfer into the wrong bank account please refund it
Topic summary
A user mistakenly transferred money to the wrong bank account and is requesting a refund. Based on the attached screenshot, the issue appears related to a charge from DSers-AliExpress Dropshipping, a third-party app.
Key Points:
- The charge in question is from a third-party application, not directly from Shopify
- Users must contact the app developer (DSers) directly for refunds or billing disputes
- DSers support information can be found in the ‘Built by DSers’ section of their Shopify App Store listing
Resources Provided:
- Understanding Your Shopify Bill documentation for learning about different app charges and credits
- Direct link to DSers app page for accessing developer support options
Status: Unresolved - awaiting user contact with third-party app developer for resolution
Hi @Surveshbansal ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, could you please provide some additional details regarding your request?
Taking a look at the screenshot provided, it seems that you may have some questions regarding a third-party app fee. As DSers-AliExpress Dropshipping is considered to be a third-party app, you will want to connect with the app developers directly. Their support team will be able to answer any questions that you may have, including any concerns regarding that charge.
To connect with the app developer, you can head over to the Shopify App Store and scroll down to the ‘Built by DSers’ section to view their support options.
To learn more about charges and fees, you can check out our Understanding Your Shopify Bill document. It shares a bit more information with you regarding the different app charges and credits.
Please let me know if you have any other questions or concerns.