White screen on my product page when I change the description of the product

Store Design
1

Hello all,

I’m facing an issue for a week and tried to solve it in different ways but failed!!!
When I access certain product pages on my store they have white screen on them

After a lot of tries I found that this issue starts to happen when I change the description of the product.
Note: I import my products from Aliexpress.
If anyone faces this problem before please tell me

This issue appears on Prestige and my current theme Trumpo

Store: https://rinatta.com
Issue in products of Ring collection: https://rinatta.com/collections/ring

Thanks in Advance.

2

@Tony_Magdy

Some js error in your product page .

Thanks!

3

Thank you so much for responding

Is there any idea on how can I solve it.
it appears on some products and the product page is normal in others.

4

@Tony_Magdy

Please share your theme zip file i will check code and send solution for you!

Thanks!

5

First of all thank you so much for your care and help, I really appreciate it.

Shopify don’t support .zip file here, and Gmail blocked it each time I tried to send it to you in mail.
How can I share it with you

6

@Tony_Magdy

Shopify support .zip file Previous member send zip file.

Thanks!

7

@Tony_Magdy

Please use dropbox and share url

8

I don’t know why he kept telling me not supported but I sent you an invitation link on mail for the file on google drive.
Thank you so much

9

@Tony_Magdy

Thanks for theme zip file . I have check your theme not any problem your theme .

i think problem in your shop apps/widget please disable app one by one and check your webshop.

Thanks!

10

Hello again sir,

After a lot of digging yesterday for the problem in my product page I found an HTML tag that causes the blanc screen hiding my product

If we open inspect element in the product page of the rings (https://rinatta.com/collections/ring/products/freya2) we will found the first tag which is an <html class=“js supports-sticky supports-hover shopify-features__smart-payment-buttons–enabled”; …etc>
If we deleted the “js supports-sticky supports-hover shopify-features__smart-payment-buttons–enabled” the product will appear fine

Do you have any Idea on why this happen !!?

Thank you sir in advance

11

Hello again @dmwwebartisan ,

After a lot of digging yesterday for the problem in my product page I found an HTML tag that causes the blanc screen hiding my product

If we open inspect element in the product page of the rings (https://rinatta.com/collections/ring/products/freya2) we will found the first tag which is an <html class=“js supports-sticky supports-hover shopify-features__smart-payment-buttons–enabled”; …etc>
If we deleted the “js supports-sticky supports-hover shopify-features__smart-payment-buttons–enabled” the product will appear fine

Do you have any Idea on why this happen !!?

Thank you sir in advance

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