White section appearing on website but not when customising

Store Design
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Topic summary

A white banner is appearing on the cart page of a live website that doesn’t show up in the customization preview.

Issue Details:

  • The banner appears between the main content and footer on the actual site
  • Developer tools reveal it’s the card footer element displaying as a blank section
  • The problem is not visible when editing the page in the customization interface

Current Status:

  • User seeking help to remove this unwanted white space
  • Store is not yet publicly open
  • Another participant offered to help and requested access via email to investigate further
  • Screenshots provided showing the discrepancy between customization view and live site
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi,

this is the screen when I am customising my cart page:

robettinger_0-1742208396173.png
robettinger_0-1742208396173.png1604×498 59.8 KB

When I am on the website, however, a white banner appears out of thin air:

robettinger_1-1742208440394.png
robettinger_1-1742208440394.png1696×576 46 KB

Using the Developer tools, it seems this is the card footer, that for some reason is showing as this blank section.

How can I remove it?

Thanks,

Rob

2

Share your store url

3

The store is not open yet. But you can email me at info@waxandwords.co.uk and I can share the password.

Thanks a lot!

Rob

4

Alright