Hello everyone I just received email from customer ,apparently he is not able to checkout on my website ,is says ERROR code : PE106
Is there someone who can help me out?
Thank you all
Hey @DARIUS1984 ,
Thank you for the screenshot of the error message you are seeing at your checkout.
Because you are using a third-party payment gateway, I can’t be sure what is causing the error but I do know that the best next step in this kind of situation is to double-check that the payment gateway is integrated properly and that your account with 2checkout is in good standing.
If you are not seeing any error messages or issues with your 2checkout account I would then contact them directly to see if they had a service outage or something similar. In the interim, it may be a good idea to enable a different payment gateway if possible on your store or to pause your store so that customers do not continue to encounter errors like that.
Don’t forget that you can eliminate your transaction fees with us by adding Shopify Payments as a gateway (if supported in your country) option for your customers as well.