Hi there. If a customer does not want a product when dropshipping through Oberlo, who is responsible for handling the returns - the seller or the supplier? Do I need to provide an address for returns, or can the buyer send the item back directly to the supplier?
Hi @lilwiz ,
This is Kate from PageFly - Landing page builder, I’d like to suggest this idea:
In a dropshipping arrangement through Oberlo, the supplier is typically responsible for handling returns and exchanges. However, it’s important to note that the exact terms and conditions may vary depending on the agreement between the seller and the supplier.
As the seller, you should review the supplier’s policies regarding returns and exchanges to ensure that you understand your obligations as a dropshipper. Some suppliers may require that returns are sent to a specific address, while others may allow buyers to send items directly back to the supplier.
It’s also important to communicate clearly with your customers about the return process and provide them with any necessary instructions or information. This can help ensure that the return process goes smoothly and minimize any potential confusion or frustration for your customers.
Ultimately, it’s recommended that you have a clear agreement with your supplier regarding returns and exchanges to avoid any potential issues down the line.
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Hello. I am building a solution intended to enable dropshippers to locally handle returns near the consumer who initiates the return. I know this is an old post, but I’m very interested to learn more about how you are handling returns. Would love to learn more!