From what I understand, there are 2 types of refunds which are:
- Fully refund:
- Buyer refund all items → seller approved → refund money to the buyer.
- Buyer refund all items → seller approved → exchange with other items (based on agreement)
- Partial Refund:
- Buyer refunded selected items in the order → seller approved → refund money to the buyer.
*status in ui change once seller approve
My question: if exchange the item instead of refunding the money, who will bear the shipping cost?