Is anyone experiencing issues with Shop Pay when handling new wholesale account sign-ups? We’ve been trying to troubleshoot a problem where applications (specifically for our PF Candle Co. wholesale account) don’t fully appear on the backend, including missing notes. It seems like the Shop Pay app might be causing the issue. Has anyone else encountered this using custom forms and if so, any solutions?
Wholesale Account Page: https://wholesale.pfcandleco.com/account/register
Hi @PFCANDLECO ,
Based on your observation, this appears to be an intermittent issue rather than a permanent one. If you can identify specific scenarios where the problem occurs, it would greatly help us in diagnosing the cause.
If you are using a Shopify Plus account, we can set up a development instance with the same codebase to investigate the root cause effectively.
Please let us know if you would like us to assist you in setting up the development instance or if you have any additional information to share.
Looking forward to your response.
Regards
