Hello,
I reactivated my store and signed up for monthly subscriptions, It said to be billed nothing and $39 and 30 days. However, it was charged a year. How do I get this fixed? Thank you.
Hi @ErinAsh ,
Thank you for reaching out here! We’re thrilled that you’ve decided to reactivate your store, and we’re here to support you every step of the way. I understand that encountering this issue is definitely not ideal, and you need guidance regarding your current billing setup. Rest assured, we’re here to provide the assistance you need to get things back on track.
However, we’ll need to access your account in order to change your billing cycle from annual to monthly and to review any potential refunds. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through Help Center. Please visit this link and log in to your account to create a support request.
Hello, which section do I click to create a support ticket from the link you sent?
Hi @ErinAsh ,
You can start by describing your situation to the Virtual Assistant or saying what you need help with. For example, you can say something like 'Billing review request’. Then all our Help Centre resources will be presented but as you need to speak to Support team, click on ‘I still need help’. Then you should be asked to select the store and see option to chat to Advisor.
Let me know if that helps.